Government & Public Sector
Citizen Services & Grievance Management
Requests, complaints, assignment, resolution and closure
Overview
Citizen Services & Grievance Management gives people a clear way to request services and raise complaints, and gives the department a clear way to respond. Each request is registered, assigned to the responsible officer, tracked against a time limit and closed with a recorded resolution.
Citizens can follow the status of what they submitted, and the department gets visibility of pending, overdue and repeated issues, improving responsiveness and accountability.
Module catalogue
Who it's for
- Government Departments & Local Bodies
- Citizen Service Centres
- Grievance Officers & Staff
- Senior Officers & Decision Makers
- Citizens
Deployment, licensing & integrations
Deployment options
- Cloud-Based Deployment (SaaS)
- On-Premises Deployment
- Private Cloud Deployment
- Dedicated Server Deployment
- Multi-Department / Multi-Office Deployment
Integration capabilities
- SMS & Email Notification Gateway
- WhatsApp Business API
- Call Centre & IVR Systems
- Process Automation & e-Office
- Departmental ERP
- Data Export & Reporting APIs
Demo
Guided demo on request
A member of our team will walk you through Citizen Services & Grievance Management using scenarios from your own organisation.
Request a demo
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